What are your shipping times?
We currently ship within 2 business days of order placement.
Shipping is with Canada Post within Canada and with USPS to USA.
What are your candles made out of?
Our candles are handcrafted from 100% pure beeswax sourced directly from apiaries located in Western Canada.
How are the candles packaged?
Each candle is packaged in plain, recycled cardboard box with recycled paper wadding to cushion the product inside.
How long do your candles burn?
Approximate burn times are:
3.5" spherical candles - 35 h
3" x 3" pillars - 40 h
3" x 6" pillars - 80 h
Tealights - 3-4 h
Individual results may vary depending on various environmental conditions.
Does the wax run down the sides of the candle when burning?
When burning, the candle shape creates a recessed pool of melted wax within the candle. In all our tests, the wax has never overflown the rim of the wax pool. In any case, we recommend using a candle holder that will catch any potential wax spillage.
What size are the candles?
3.5" spherical candle - 90 mm (3.5 inches) in diameter, weight 310 grams (11.0 oz).
Small pillar - 3"x3" (76 mm x 76 mm), weight about 320 grams (11.3 oz)
Large pillar - 3"x"6 (76 mm x 152 mm), weight about 690 grams (22.2 oz)
Tealight - 1.5" wide by 0.75" high, weight 15 grams (0.5 oz)
What is your return policy?
Defective items may be returned within 14 days of receipt for exchange or full refund of purchase price.
BLOOM: My candle has a white layer on the surface, what is it?
This is called bloom. Similar to chocolate, pure beeswax will, over weeks or even months, produce a layer of white fat crystals on its surface. This is an indicator of the purity and quality of the wax. This layer can be left on for an additional effect or easily wiped off with a soft cloth to reveal the original surface look.
Best Candle Care Practices
- always trim the wick to 1/4" (5mm) before lighting
- burn for a least 3 hours at a time to avoid tunneling
- keep away from drafts
- never leave a lit candle unattended
- place candle in a flame proof receptacle
- extinguish by dipping the wick into wax pool and then tilting it back up